12th IAAF World Championships in Athletics berlin 2009

Information / F.A.Q. Ticketshop
  • 1. Finish Line Area

    The “Finish Line Area” tickets are shown marked in price category 4. Those tickets are located right next to the finish line of the running disciplines.

     
  • 2. Wheelchairs

    People in wheelchairs and their accompanying persons as recorded in their disability ID cards can get tickets (if still available) at the wheelchair entrance at the East Gate (Osttor). Unfortunately these tickets can no longer be reserved ahead of time.

     
  • 3. Available Tickets

    All available tickets are marked in different colors within the seating chart. Seats marked in gray are not available or have been sold already.

     
  • 4. Ticket Shipping

    Please note that your tickets for the 12th IAAF World Championships in Athletics berlin 2009™ will be sent according to your mailing preferences immediately upon receipt of your full payment. The World Championships organising committee explicitly states that the BOC 2009 GmbH and its partners are not responsible for the loss of tickets in transit and thus recommends mailing them using the insured services provided by the berlin 2009™ National Partner Deutsche Post – DHL.

    Express mail – insured mail

    Next-day guaranteed delivery under the following conditions:

    Ordered Delivered *
    Workdays (Mo-Fr) by 3 p.m. By noon the next day
    Workdays (Mo-Th) after 3 p.m. By noon two days later
    On a Friday after 3 p.m. until Monday 3 p.m. By noon on Tuesday

    * This timely delivery can only be guaranteed if someone (the person who ordered or someone in their lieu) is available to receive the shipment upon delivery!
    * For orders made after 3 p.m. before or on a holiday, the order will be shipped out on the first workday thereafter.

    Please note: Should a ticket go missing that has been ordered with the “express mail” delivery option, after consultation with the World Championships Organising Committee BOC, Ticket Online will provide the purchaser (user) a replacement. Should the World Championships Organising Committee BOC not agree to this procedure, the price of the ticket will be reimbursed.

     
  • 5. Season Tickets

    Season Tickets can be ordered in the ticket shop under the heading "Season Tickets".

     
  • 6. Assistance and Contact Information

    Should you have any questions regarding your order or have difficulties booking online, you can call our ticket hotline Mondays through Saturdays from 8 a.m. to 8 p.m., as well as Sundays from 10 a.m. to 8 p.m. at +49 01805-1-2009 1 (0.14 euro/min from the German landlines; cellular prices may vary), or you can contact our booking centre per email at (wm2009@ticketonline.com).

     
  • 7. Ein Herz für Kinder („A Heart for Children”)

    Make a Donation with your ticket purchase – 1 Euro to support “Ein Herz für Kinder” (“A Heart for Children”)

    With your donation you will support the relief organization “Ein Herz für Kinder” (A Heart for Children”). Your Euro will support children – immediately and without deduction. Guaranteed. For more information log on to www.ein-herz-fuer-kinder.de.

    If you do not wish to make the 1 Euro donation please select the corresponding price category without the donation option.

     
  • 8. Ticket coupon

    With this coupon, you can already give the gift today of the greatest sports event for the year 2009. Simply print the coupon on a standard colour printer (DIN A4) and fill out the fields as follows:

    1. Field: Write in the ticket(s) you purchased here. (day of event, block, row, and seat)

    2. Field: Write in the name and/or the reason of the recipient here.

    Download ticket coupon as PDF (850 KB)

    The Organising Committee - BOC - hopes you have fun giving your friends the gift of tickets for the 12th IAAF World Championships in Athletics berlin 2009™.

    Your BOC-Ticketing-Team

     
  • 9. General Information

    Please heed the following information regarding the proper handling of your tickets:

    - Please be certain to not remove or bend the printed bar code.

    - Do not leave your ticket exposed to direct sunlight or extreme temperatures.

    - Do not expose your ticket to moisture.

    - The BOC 2009 GmbH will not replace lost or damaged tickets free of charge. Tickets will only be reprinted upon payment of the value shown on the ticket. The only exception for which the BOC 2009 GmbH will provide a free replacement ticket is if a ticket has been stolen and the theft has been registered with the police. This will only be done upon presentation of the respective documentation before the stadium gates have been opened on the day of the event for which the tickets were valid.

     

    Tickethotline: Tel.: +49 (0)1805 1 2009 1
    (0,14€/Min. for calls from the German landline, cellular prices may vary)

Stadion
Ticketshop
Official IAAF Partners